For Ace of Spades
Last Updated: May 2026
Welcome to Ace of Spades (Ednow Tech Services Pvt Ltd). We are committed to delivering your orders safely and efficiently across India. Please read our shipping policy carefully before placing an order.
1. Shipping Coverage
We currently ship products across most locations in India. Delivery availability may vary depending on the serviceability of your area and the size of the ordered products.
For remote or non-serviceable locations, our team may contact you regarding alternate delivery arrangements.
2. Order Processing Time
- Orders are generally processed within 1–3 business days after payment confirmation.
- Bulk, customized, or made-to-order products may require additional processing time.
- Orders placed on Sundays or public holidays will be processed on the next working day.
3. Estimated Delivery Time
Estimated delivery timelines are:
- Metro Cities: 3–7 business days
- Other Cities & Towns: 5–10 business days
- Remote Areas: 7–14 business days
Delivery timelines are approximate and may vary due to:
- Weather conditions
- Transport delays
- Public holidays
- Operational disruptions
- High-demand periods
4. Shipping Charges
Shipping charges, if applicable, will be displayed during checkout before payment confirmation.
In some cases:
- Free shipping may be offered on selected products or promotional orders.
- Additional charges may apply for heavy, oversized, or bulk industrial products.
5. Order Tracking
Once your order is shipped, tracking details will be shared via:
- SMS
- WhatsApp (where applicable)
Customers can use the tracking information provided by the courier partner to monitor shipment status.
6. Delivery of Heavy & Industrial Products
Certain storage racks, shelving systems, and industrial products may require:
- Special logistics handling
- Surface transportation
- Additional unloading assistance at the delivery location
Customers are requested to ensure:
- Proper access to delivery premises
- Availability of manpower for unloading large shipments if required
7. Damaged or Incorrect Deliveries
If you receive:
- A damaged product
- Incorrect item
- Missing components
Please contact us within 48 hours of delivery with:
- Order number
- Product photos
- Packaging photos
We will review the issue and provide an appropriate resolution.
8. Delayed Shipments
While we strive for timely delivery, delays may occasionally occur due to factors beyond our control. AOS Premium shall not be held liable for delays caused by:
- Courier companies
- Transport disruptions
- Natural events
- Government restrictions
9. Order Cancellation Before Shipment
Orders may be cancelled before dispatch by contacting our support team.
Once the order has been shipped, cancellation requests may not be possible.
10. Contact Us
For shipping-related queries, please contact:
AOS Premium
Website: AOS Premium
Email: sales@getaospremium.com
Phone: 91 93561 44916