Last updated: October 2026
At Ace of Spades (Ednow Tech Services Pvt Ltd), every rack and locker is built to last. If a product reaches you with a manufacturing defect, we will replace it. This page explains how.
1. Return window
You can report a problem within 7 days of delivery. Returns are accepted for manufacturing defects only. We do not accept change-of-mind returns.
2. What is covered
A manufacturing defect is a fault that was present when the product was made, for example a faulty weld, a part that does not match the specification you ordered, or a coating defect that was there on arrival.
3. What is not covered
- Physical damage caused by the customer or by use that is not standard for the product
- Overloading a rack or locker beyond its rated capacity
- Damage from improper assembly, installation, handling or accidents after delivery
- Normal wear, scratches or changes in finish from use
4. Customised products
Customised and made-to-order products follow the same policy: a manufacturing defect reported within 7 days of delivery is covered; nothing else is.
5. How to make a claim
- Contact us within 7 days of delivery by phone, WhatsApp or email.
- Send your order number, clear photos or a short video of the defect, and a brief description.
- We will review your claim. If we confirm a manufacturing defect, we will arrange the replacement.
6. Resolution
We resolve confirmed manufacturing defects by replacing the product. Cancellations are possible only before the order is dispatched.
7. Contact us
Ace of Spades (Ednow Tech Services Pvt Ltd)
Wanowrie, Pune, Maharashtra
Website: aospremium.in
Email: sales@getaospremium.com
Phone: +91 93561 44916