Refund & Return Policy

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  • Last Updated: May 2026

At Ace of Spades (Ednow Tech Services Pvt Ltd, customer satisfaction is important to us. Please read our return and refund policy carefully before placing an order.

1. Eligibility for Returns

Products may be eligible for return or replacement only if:

  • The product received is damaged during transit
  • The wrong product was delivered
  • The product has manufacturing defects

To qualify for a return:

  • The issue must be reported within 48 hours of delivery
  • The product must be unused and in its original packaging
  • Proof images/videos may be required for verification

2. Non-Returnable Products

The following products may not be eligible for return:

  • Customized or made-to-order products
  • Installed or assembled products
  • Products damaged due to misuse or improper handling
  • Bulk commercial orders, unless agreed otherwise

3. Return Request Process

To request a return or replacement, customers should contact us with:

  • Order number
  • Product photos
  • Packaging photos
  • Description of the issue

Our support team will review the request and provide further instructions.

4. Refund Process

If a refund is approved:

  • Refunds will be processed to the original payment method
  • Refund timelines may vary depending on the payment provider or bank
  • Typical processing time is 5–10 business days

5. Cancellation Policy

Orders may be cancelled before shipment confirmation.

Once an order has been dispatched, cancellation requests may not be accepted.

6. Damaged Shipments

Customers are advised to inspect shipments at the time of delivery.

If the outer packaging appears severely damaged, customers should:

  • Take photographs before opening
  • Inform our support team immediately

7. Limitation of Liability

AOS Premium shall not be liable for:

  • Minor variations in product finish or colour
  • Delays caused by logistics providers
  • Improper installation or usage after delivery

8. Contact Us

For return or refund assistance, please contact:

AOS Premium
Website: AOS Premium
Email: sales@getaospremium.com
Phone: 91 93561 44916